This Privacy Policy applies to our public-facing website only. If you have a contractual relationship with us (such as a service agreement or NDA), your data is governed by the terms of that agreement.
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
Information We Collect
This website is intended for business professionals. We do not target consumers or individuals under the age of 18, and we do not knowingly collect personal information from children.
We collect information you provide directly to us, such as when you fill out our contact form or communicate with us via email.
Information you provide:
- Name and email address
- Company name
- Description of your operational challenges
- Any other information you choose to provide
Information collected automatically:
- Server log data collected for security and operational purposes (such as IP address, access times, and pages requested)
- Device and browser information as recorded in standard server logs
We do not use third-party analytics services on this website.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Send you information about our services (only if you've requested it)
- Maintain the security and integrity of our website
- Troubleshoot technical issues
- Comply with legal obligations
Legal basis for processing (EEA and UK visitors): We process your information based on legitimate interests under GDPR Article 6(1)(f). Our legitimate interest is responding to inquiries from potential clients who have voluntarily contacted us. We believe this processing aligns with your reasonable expectations when submitting a contact form.
We do not sell your personal information. Ever.
Information Sharing
We do not share your personal information with third parties except:
- Service providers: We may share information with vendors who assist us in operating our business (e.g., cloud infrastructure, email delivery, infrastructure monitoring, content delivery networks, customer relationship management). These providers are bound by confidentiality obligations.
- Referrals with your consent: If we believe another provider may be a better fit for your needs, we may offer to introduce you. We will only share your contact information with that provider if you explicitly agree.
- Legal requirements: We may disclose information if required by law or to protect our rights.
- Business transfers: In the event of a merger or acquisition, your information may be transferred to the new entity.
Our website and service providers are located outside the European Economic Area and the United Kingdom. Where your data is transferred internationally, we ensure appropriate safeguards are in place to protect it.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data Retention
Contact form submissions stored on our website are deleted within 12 months. If your information is added to our business systems for ongoing communication, it is retained as long as necessary for the business relationship. Copies of your information may also persist in email correspondence or backups and may be retained as long as necessary for business, legal, or security purposes.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
We will not discriminate against you for exercising any of these rights. If you are in the EEA or UK, you also have the right to lodge a complaint with a data protection supervisory authority.
To exercise these rights, contact us at the email below.
California Privacy Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA/CPRA). The rights described above apply equally to you. We do not sell or share your personal information.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@tilila.com.